Concerns/complaints

Most concerns or potential complaints are best settled by a discussion with a member of staff before reaching the complaint stage.

Who should I contact?

In many cases when parents have a concern, they think the most appropriate first step is to contact a member of the Senior Leadership team to discuss it. However, for the vast majority of issues involving your child at school, their class teacher is the appropriate initial contact. The member of staff (usually the class teacher) should be given a reasonable period of time to investigate the situation, respond and put appropriate strategies in place.

Year group emails 

All year groups have their own email accounts, which can be a convenient way of contacting your child's class teacher. Teachers at CRJS work incredibly hard to support your children and may not have the opportunity to read and respond to emails straight away. With this in mind, we ask that you allow teachers at least 48 hours to respond to emails, as this shows respect for their workload and the many responsibilities they manage each day.

y3@crj.tamat.org.uk

y4@crj.tamat.org.uk

y5@crj.tamat.org.uk

y6@crj.tamat.org.uk

Type of concern and who to contact

Educational matters

Class teachers, Phase leader of your child's Key Stage

Pastoral care

Class teachers, SENDCO

Disciplinary matters

Class teachers, Phase leader of your child's Key Stage, the member of staff who initiated the sanction

Financial/Administration matters

School Office

Complaint about a staff member's conduct

The Headteacher

If you are unsure about how to contact a member of staff, or who the most appropriate person to contact is, please get in touch with the school office who will be able to advise you. 

In the rare situation that you find your concerns are not resolved, please refer to the TAMAT Complaints procedure for CRJS which can be found in the policy section of the school website.

TAMAT complaints procedures 

It is to be hoped that most concerns can be expressed and resolved on an informal basis, within 10 school working days. Complainants should not approach individual governors to raise concerns or complaints. They have no power to act on an individual basis, and it may also prevent them from considering complaints at a later stage of the procedure. If the issue remains unresolved, the next step is to make a formal complaint.

Summary of the process, please refer to the policy for full details.

Stage 1 – formal investigation by headteacher/member of SLT

Stage 2-Formal investigation by Chair of Governors

Stage 3-Governor Panel Hearing

Anonymous complaints

We will not normally investigate anonymous complaints. However, the Head teacher, Chair of Governors, CEO or Chair of Trustees, as appropriate, will determine whether the complaint warrants an investigation.